Frequently Asked Questions
Everything you need to know about shopping with Kimti.
What is the standard shipping timeframe?
We offer express shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached to be eligible for a full refund.
How do I ensure I choose the right size?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
Kimti accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the materials used in Kimti products sustainable?
We are committed to ethical fashion. We source high-quality, durable fabrics and work with certified manufacturers to ensure our production processes minimize environmental impact.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.